Frequently Asked Questions
When will I receive my order? - All of our products are custom made to order in the United States. Production typically takes 1-3 business days depending on the size of the order. Most orders in the United States make it to their destination in about a week if you choose Economy, the least expensive option. We also offer Ground, 2 Day and Standard Overnight to locations in the United States. You will receive a tracking number once the order ships. International orders can take 1-2 weeks depending on the country. There is no expedited shipping outside the United States at this time.
Are your products dishwasher safe? - We have tested our ceramic mugs thru hundreds of dishwasher cycles without fading before we became bored. We recommend top-rack dishwasher or hand washing your mug so it lasts and lasts. Other products, such as steins and travel mugs are NOT dishwasher or microwave safe and should be washed by hand. Please contact us at email@example.com if you have any questions.
How can I search for partial word? Use an asterisk (*) in the search. For example, if you want to search for mugs about teachers or teaching, type "teach*" in the search field. This will find all items with the word "teach" in the name or description: mugs with "Teacher", "Teachers", "Teaching" and "Teach" would all be found. Otherwise only items with the specific word "teach" would be shown.
Is your site secure? - Yes, we utilize industry standard AES-256 SSL encryption for our site, including all checkout pages. Payment information, such as your credit card info, is processed thru a gateway and is never transmitted to us. See our SECURITY & PRIVACY section during checkout for more info or email us at firstname.lastname@example.org.
How can I contact you? - Our email address is email@example.com. We do our best to answer all emails quickly.
What if I'm not 100% happy with my order? - If you aren't happy for any reason, please contact us at firstname.lastname@example.org. We want you to be thoroughly pleased with the process of placing your order and with the quality of your items.
I live outside the United States, can I order? - We are currently shipping to Canada, Australia and the UK but are planning to expand to other countries very soon. Please note: Shipping times outside the United States are 1-2 weeks. Please contact us at email@example.com if you are interested in international shipping.